General Terms and Conditions (GTC) for the use of HCC Academy (brand of holistic change concepts GmbH)
Scope of application/ General
These General Terms and Conditions (hereinafter referred to as ‘GTC’) govern the contractual relationship between the user (hereinafter referred to as ‘user’, “buyer”, ‘customer(s)’ or ‘you’) and holistc change concepts GmbH, HCC Academy (hereinafter referred to as ‘HCC Academy’, “Seller” or ‘We’) regarding the use of the HCC Academy learning platform and the services and content offered on it, unless these are amended by written agreements between the parties.
A user within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. A user as an entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
Changes to these terms and conditions will be communicated to the customer by email. If the customer does not object to this change within four weeks of receiving the notification, the changes shall be deemed to have been accepted by the customer. By continuing to actively use the HCC Academy platform and the technically connected hosting or payment platforms after notification of changes to the terms and conditions, users accept these terms and conditions in their currently valid version.
Services of HCC Academy
HCC Academy offers an online learning platform where users can access various learning content, modules, training materials and other educational resources.
Use of the platform may be free of charge or subject to a fee, depending on the services and content offered and the individual agreements between HCC Academy and the user. Access to paid offers, such as modules, webinars, lectures or recordings of seminars/webinars, is valid for a maximum period of 6 months per purchased product/offer. Access per product can be extended for an additional fee. However, HCC Academy is not obliged to extend access.
Furthermore, access is permitted via a maximum of 2 end devices per user. Any attempt to access the purchased platform content via more than two end devices per user may be considered misuse by HCC Academy and result in the user account being blocked.
Note pursuant to § 1 FernUSG:
The modules and content offered on this website are intended solely for informal continuing education. They do not constitute distance learning within the meaning of the Distance Learning Protection Act (FernUSG), as no systematic learning objectives are pursued, no binding learning objectives or learning success checks are provided for, and no certificates or state-recognised qualifications are awarded.
Participation in our modules is voluntary and does not entitle participants to a formal qualification, nor does participation in our modules entitle participants to present them as a qualification or recognised degree.
By using this website and participating in the learning opportunities, you accept these terms and conditions.
Conclusion of contract
The presentation of the goods and services offered does not constitute a binding offer by the seller. Only the customer’s order of goods or services constitutes a binding offer in accordance with § 145 BGB (German Civil Code). If HCC Academy accepts the purchase offer, it will send the customer an order confirmation by email.
After submitting the offer and successfully completing the order, the customer will receive a purchase confirmation by email with the relevant data. The customer must ensure that the email address they have entered is correct.
During the ordering process, the customer has the opportunity to correct the information entered. Before completing the ordering process, the customer receives a summary of all order details and has the opportunity to check their information.
The contract is concluded in German.
The seller will contact the customer by email.
Registration and user account
Registration and the creation of a user account may be required to use certain functions of the platform. You are obliged to provide truthful and complete information during registration and to update this information as necessary. You are responsible for keeping your access data confidential and may not disclose it to third parties.
Rights and obligations of use
You are granted a limited, non-transferable right to use the platform and the content offered on it for personal and partially commercial purposes.
You agree not to use the platform for illegal purposes and not to publish any content that violates applicable law or infringes the rights of third parties.
You are prohibited from copying, modifying, distributing or otherwise using the content of the platform unless this is expressly permitted or legally permissible.
In the case of digital goods, the seller grants the customer a non-exclusive right, unlimited in terms of location and time, to use the digital content provided for private and business purposes. The transfer of content to third parties and reproduction for third parties is not permitted unless the seller has given their permission.
Terms of payment
The purchase price is due immediately upon placing the order. Payment for the goods shall be made using the payment methods provided.
The prices stated at the time of ordering apply. The prices stated in the price information include statutory value added tax.
The customer may only offset claims of the seller with undisputed or legally established counterclaims or counterclaims that are ready for decision.
Shipping conditions
The ordered goods will be shipped in accordance with the agreements made. Any shipping costs incurred are listed in the product description and will be shown separately on the invoice.
Digital goods will be made available to the customer in electronic form, either as a download or by email.
Right of cancellation
If a customer acts as a consumer in accordance with Section 13 of the German Civil Code (BGB), they are generally entitled to a statutory right of withdrawal. According to Section 356(5) BGB, the right of withdrawal can only expire for ‘digital content’. ‘Digital content’ is defined as ‘data that is produced and provided in digital form’ (Section 312f(3) BGB). If a customer acts as an entrepreneur in accordance with §14 BGB in the exercise of their commercial or self-employed professional activity, they are not entitled to a statutory right of withdrawal. Further information on the right of withdrawal can be found in the withdrawal policy on the payment page of the product.
Exclusion of liability
The seller is liable for intentional and negligent breaches of obligations, the fulfilment of which is essential for the proper execution of the contract, the breach of which jeopardises the achievement of the purpose of the contract and on the observance of which the customer regularly relies. In the latter case, however, the seller is only liable for foreseeable damage typical for this type of contract. The seller is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
The above exclusions of liability do not apply in the event of injury to life, limb or health. Liability under the Product Liability Act remains unaffected.
The information, modules, webinars and lectures provided on the HCC Academy provide information, in whole or in part, on therapeutic procedures/methods that are not fully or partially recognised in the conventional medical sense and which, in the legal sense, are classified as new methods or healing experiments whose effectiveness has not been sufficiently or conclusively proven in the randomised studies required for this purpose. All information provided is intended to expand knowledge without any claim to the accuracy, completeness or timeliness of the content provided on the platform.
This means that the application of the information presented here may involve unknown risks for which HCC ACADEMY accepts no liability. Please never use this information to treat an illness or symptoms on your own, do not discontinue any treatment and always consult your doctor or the doctor treating you!
We are not liable for any damage resulting from the use of the platform or the content offered on it.
All content that we provide on our website https://www.HCC Academy.de and in our media accessible or offered via the website (e.g. training modules, webinars, interviews, workshops, training programmes, modules, etc.) is researched and created with the greatest possible care. We endeavour to present information that is as up-to-date and comprehensive as possible; however, we cannot guarantee its completeness, accuracy and timeliness.
To the extent permitted by law, the services and all content contained therein are provided without warranty and without any express or implied guarantee. Holistic Change Concepts GmbH, which provides the content under the HCC Academy brand, its affiliated companies, content providers, teachers, speakers, contributors, sponsors and other business partners, as well as their employees, contractors and other representatives, expressly disclaim any warranty and conditions of merchantability, fitness for a particular purpose and non-infringement of rights, as well as any warranty arising from commercial use and/or commercial practice. Furthermore, holistic change concepts GmbH/ HCC Academy does not guarantee that the HCC Academy website will function without interruption and/or error and/or be accessible to the same extent, that errors can be corrected, or that any part of this site, downloadable information, including the service provider platforms whose servers we use and on which we make content available, is free of viruses or other harmful components! We make no guarantees or legal assurances or other representations regarding the use or results of the use of the website and/or its content, as well as the content of third-party websites in terms of their correctness, accuracy, timeliness, reliability, legal certainty and topicality. Whenever you make decisions, act or intend to act on the basis of the content provided on the HCC Academy, you alone bear the responsibility and liability for compliance with applicable law in your country and other applicable guidelines in your country. We expressly point out that not all content offered on our website and in modules, lectures, webinars on our e-learning platform and in seminars is scientifically or clinically proven. We expressly assume no liability or warranty for the use of the content in any form, for the use of the content as a basis for therapy or training decisions, or for any damage resulting therefrom, including damage to third parties.
In particular, the following applies to all media (digital documents, print templates) offered for download on our website and made available to users for their own use in various media, such as their own website, on their own premises or in advertising campaigns: This content cannot cover the specific characteristics of a user’s circumstances/service offering and does not provide legal certainty for the scope of the user’s own use. The content is editable and/or should only be understood as a basis for your own printed materials or for use in digital media. It is the user’s responsibility to determine whether and how the content/documents should be adapted to their specific situation, as well as to check the documents for completeness, plausibility, accuracy, consistency and legal certainty.
We expressly point out that the content cannot replace a diagnosis or treatment by a doctor, psychologist/psychotherapist or alternative practitioner. In particular, the information provided should not and cannot replace medical, psychological or alternative medical advice or treatment.
The information is not intended as a substitute for professional advice or treatment by trained, recognised doctors or other qualified persons and/or therapists, but as an exchange of knowledge and information based on our experience and the experience of our partners. The information is not intended to diagnose or prescribe a medical or psychological condition, nor to prevent, treat, alleviate or cure it.
We would also like to point out that the decision to undergo or refrain from treatment should always be made with appropriately qualified doctors, psychologists/psychotherapists or alternative practitioners and should not be based solely on the information we provide. In the event of health or psychological complaints, discomfort or illness, it is recommended that you consult the appropriate doctors, medical facilities or therapists. Any use is at your own risk.
Liability for links
Our offers contain links to external third-party websites over whose content we have no influence. Therefore, we cannot accept any liability for this external content. The respective provider or operator of the linked pages is always responsible for their content. The linked pages were checked for possible legal violations at the time of linking. No illegal content was identified at the time of linking. However, permanent monitoring of the linked pages is not reasonable without concrete evidence of a violation of the law. If we become aware of any infringements, we will remove such links immediately.
Data communication via the Internet cannot be guaranteed to be error-free and/or available at all times according to the current state of technology. The seller is therefore not liable for the constant and uninterrupted availability of the online trading system and online offers.
The European Commission provides a platform for online dispute resolution (ODR), which can be found at http://ec.europa.eu/consumers/odr. We do not participate in dispute resolution proceedings before a consumer arbitration board.
Offline events
If the customer purchases access/a ticket for an offline event (seminars/events/workshops) offered by HCC Academy, the following additional terms and conditions apply.
Registration for an offline event
Registration for our seminars can be done via online form, letter, fax, email or telephone. Registration is a binding offer. A contract is only concluded once we have accepted the offer. The booking will be confirmed in writing by email.
Terms of payment for offline events
Invoices are payable immediately upon receipt without deduction. Invoices are normally sent after the seminars. Payments are generally to be made free of charge for the recipient. This also applies to payments from abroad and even if a transaction fee is incurred. The costs of payment transactions are always borne by the initiator of the transaction. All seminar fees are subject to the value added tax applicable at the time of performance.
Cancellation and rebooking of offline events
Cancellations (withdrawals) must always be made in writing. Participants may cancel free of charge if they withdraw up to four weeks before the start of the seminar. If participants withdraw less than four weeks before the start of the seminar, we will charge 100% of the seminar fee. In justified cases, participants may also rebook their participation to a later date less than four weeks before the start of the seminar. The payment obligation for the original date remains, but there will be no further costs for the replacement date. In the event of non-attendance, the full seminar fee will be charged. If a participant does not make use of the full service, there is no entitlement to a refund for the unused portion. Seminar participation is transferable at any time.
Change in the scope of services for offline events
In light of current events (e.g. epidemics, natural disasters), open seminars may be held virtually (online) rather than as face-to-face events.
The content and schedule of the seminar programme as well as the assignment of trainers may also be changed while maintaining the overall character of the seminar.
This does not entitle the participant to withdraw from the contract or to a reduction in the invoice amount.
In the event of unforeseeable circumstances that make it impossible to hold the seminar/event safely, or if postponement is necessary for compelling organisational or economic reasons beyond the control of HCC Academy or a cooperating organiser, the organiser reserves the right to convert an event into a virtual event (e.g. via ZOOM).
In the event of the speaker being unable to attend or other reasons (force majeure or other unforeseeable events) that make conversion to a virtual event impossible, HCC Academy/the cooperating organiser reserves the right to cancel an event. In this case, the organiser will inform the customer immediately and rebook the tickets for a subsequent event. Cancellation costs that the participant could have insured against (ticket insurance, travel cancellation insurance, etc.) will not be reimbursed under any circumstances.
In the event of force majeure or official cancellation of the event, the organiser shall not be liable. Liability for cancellation or rebooking fees for transport or accommodation costs booked by the customer is excluded.
Cancellation of an OFFline event
We reserve the right to cancel seminars, workshops or other events if the number of participants is too low (depending on the event, less than 5-10). In such cases, an alternative date will be specified. If the event is cancelled due to illness of the trainer/speaker, force majeure or other unforeseeable events, there is no entitlement to the event being held. There is no entitlement to reimbursement of travel and accommodation costs or loss of working hours. No liability is accepted for indirect damages, in particular loss of profit or third-party claims. Payments already made may be reclaimed in the event of cancellation.
Copyrights for offline events
By registering for a face-to-face event, seminar participants agree to observe the following points: Workbooks, documents, etc. accompanying the event are subject to copyright and may not be reproduced photomechanically or electronically at any time or under any circumstances; they are intended for the personal use of participants only and may not be passed on to third parties. Photography (e.g. during the event or of presentation screens), recordings, recordings via mobile phone or other photo and video equipment are not permitted. In the event of unlawful action, HCC Academy reserves the right to exclude the participant from the event. A refund (full or partial) of the ticket price and other costs incurred in the event of exclusion from the event (e.g. flight rebooking, etc.) is excluded. No liability is accepted for indirect damages, in particular loss of profit or third-party claims, in the event of exclusion.
Liability for OFFline events
All face-to-face events are carefully prepared and conducted in accordance with the current state of knowledge. We accept no liability for advice given or the use of the knowledge acquired. The disclaimer for our online offerings applies analogously here. The organiser and/or HCC Academy are liable exclusively for damages caused by them intentionally or through gross negligence. Similarly, we accept no responsibility for disadvantages arising from participants’ lack of seminar prerequisites or incorrect self-assessment of their helpful basic knowledge.
Changes to the GTC
HCC Academy reserves the right to change or update these Terms and Conditions at any time.
You will be informed of any changes to the Terms and Conditions in good time. The changes will take effect as soon as you agree to them or continue to use the platform.
Final provisions
Any changes or additions to these terms and conditions must be made in writing. This also applies to the waiver of this written form requirement.
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the state in which a consumer has their habitual residence remain unaffected.
If a consumer had their place of residence or habitual residence in Germany at the time of conclusion of the contract and has either moved away at the time of filing the lawsuit or their place of residence is unknown at that time, the place of jurisdiction for all disputes shall be the registered office of the seller.
If a consumer does not have their place of residence or habitual residence in a member state of the European Union, the courts at the seller’s place of business shall have exclusive jurisdiction for all disputes.
If the customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the registered office of the seller.
Should individual provisions of this contract be invalid or contradict statutory provisions, this shall not affect the remainder of the contract. The invalid provision shall be replaced by mutual agreement between the contracting parties by a legally effective provision that comes closest to the economic meaning and purpose of the invalid provision. The above provision shall apply accordingly in the event of loopholes.
With regard to translations of these General Terms and Conditions into other languages, the following shall apply: The German version of these General Terms and Conditions shall be solely authoritative for the legal meaning and validity.
Status: 7 August 2025